Silah Gulf participates in third ME Call Centre week

Manama : Silah Gulf participated at the third Call Centre Middle East Week, which took place from December 4 to 7 at Le Royal Meridien, Dubai, and UAE. This conference was organised by IQPC Middle East. The theme of the Conference was – “Transforming from inbound to outbound through A.I., robotics, analytics, and omni-channel integration.”

The event featured a conference and exclusive interactive workshops with call centre experts from all around world, sharing their knowledge and expertise to transform Contact Centers in the Middle.

Ricardo Langwieder-Goerner, Chief Executive of Silah presented a keynote speech on the ME Customer Experience Dynamics and future trends and participated in a panel highlighting the advantages of the Bahrain services industry together with John Kilmartin, Executive Director, ICT of the Bahrain EDB. Silah’s Chief Technology Officer, Joanne Mcsheffrey, was also a keynote speaker.