NIHR launches calls system

TDT | Manama

The National Institution for Human Rights (NIHR) has launched an integrated system for managing phone calls to receive complaints and inquiries remotely, without the need for visiting the complaints center at the institution.

The decision is part of national precautionary efforts and preventive measures taken to prevent the spread of the coronavirus (COVID-19), and within NIHR’s procedures to implement 80 per cent teleworking. “This system will enhance the trends to limit the spread of the coronavirus through social distancing and remote work, without affecting the quality of services provided by the institution,” said NIHR president Maria Khoury.

“An experienced and knowledgeable team that has been trained in the mechanisms and skills of receiving complainants and dealing with them in a professional and prompt manner.” The team also monitors human rights situations through the media and social media, records and indexes them, and follows up on NIHR initiatives through a sophisticated electronic system to sort out complaints, Khoury added.