EWA call centre received 331,371 calls in past six months

Manama

Setting a new benchmark in customer care, the Electricity and Water Authority call centre received 331,371 calls in the past six months. This was revealed as Electricity and Water Affairs Minister Wael Al Mubarak and Electricity and Water Authority (EWA) Chief Executive Officer Shaikh Nawaf bin Ibrahim Al Khalifa paid an inspection visit to the EWA call centre and took stock of the work procedures in this vital sector.

This high number of calls reflected the ability of the facility to deal with the queries of citizens and residents, a statement by EWA said. The minister toured different sections sections of the communication section and commended the dedication of the staff working in the departments.

He lauded the recent development steps undertaken at the facility, stressing particularly commending development steps, which includes the restoration of electricity in case of power outage through the call centre. The EWA Chief highlighted a new service which was launched last June to received distance power metre readings through the WhatsApp application. A team was designated to received power meter readings from subscribers via WhatsApp application.

The service of receiving meter readings through the “ W h a t s Ap p ” a p p l i c a t i o n , which started since last June and the Electricity and Water Authority has allocated an integrated team to receive the meter readings for subscribers through it. The call centre has received a total 41,810 power metre readings through the WhatsApp application over the past six months which facilitated procedures and slashed the costs of estimated readings.