TRA launches new system for complaints, inquiries

Tired of dropping calls, disconnecting, or lagging network? And no solution in sight, even after making multiple visits to your service provider. TRA says it has an easy solution now through its newly integrated complaint and inquiry management system. The system, according to TRA, allows effective communication between TRA, consumers and the telecommunications service providers. It includes a consumer portal where consumers can easily log in and submit details of their complaint and supporting documents.

The system also provides faster options for registration via email (Gmail) or Facebook account, as all complaint and inquiry processes are managed through this portal beside the automated connection between TRA and the services providers.

“This new system complements the series of consumer support initiatives, which enables them to submit a request for dispute resolution in the event that the service provider fails to provide the consumer with the appropriate solution,” said TRA’s Acting General Director Shaikh Nasser bin Mohamed Al Khalifa.