Service centres evaluation committee holds meeting

Manama : The Government Service Centres Evaluation Committee; formed following the decision of HRH Prince Salman bin Hamad AlKhalifa - the Crown Prince, Deputy Supreme Commander and First Deputy Prime Minister; to raise efficiency of government services; held its 4th meeting headed by Chairman Mohamed Ali AlQaed, Chief Executive of the Information & eGovernment Authority, on Wednesday with the attendance of committee members.

During the meeting, the committee was briefed on the evaluation progress of first batch, started on 25th February, for 47 service centres representing 11 governmental entities. The committee also reviewed the international standards in evaluating government services via a presentation that highlighted the experiences of institutional evaluation, and best practices as well as areas for improvement in evaluation mechanisms of the upcoming phase.

“Improving efficiency in government service centres comes in-line with the Government Action Plan and the Government Forum outcomes. The committee will carry-out the evaluation which will be a significant factor for improving public sector services through a number of development initiatives” stated AlQaed and pointed at the importance of collaboration between all stakeholders to change the work culture, methods and approaches of providing services in the centres, he also emphasized on continuous training and qualifying service employees. All centres will be evaluated on production, excellence and raising efficiency of performance.

The Chairman praised the positive responses received on the Government Service Centres Evaluation Guideline following its circulation. The guideline is a roadmap to reach new horizons in performance by adopting the foundations of efficiency, effectiveness and development through the utilization of the latest concepts in government work. The committee reviewed the mechanisms that facilitate logistics for evaluation teams and discussed the progress of the online system which supports the evaluation process developed to include all data in one platform as well as work on evaluating and reviewing the results.