By Hasan Barakat. New digital service allows customers to choose delivery time and collection method via SMS Bahrain has upgraded its mail delivery service, reducing processing time from three working days to just one as part of its ongoing digital transformation efforts. The Ministry of Transport
New digital service allows customers to choose delivery time and collection method via SMS
Bahrain has upgraded its mail delivery service, reducing processing time from three working days to just one as part of its ongoing digital transformation efforts.
The Ministry of Transportation and Telecommunications said customers will now receive an interactive SMS when their local or international mail arrives, allowing them to instantly select their preferred collection method and delivery time. The enhanced service covers express, registered, ordinary mail and parcels.
The ministry said the upgrade also simplifies collection procedures, improves the user experience, modernises supporting systems and standardises service information across all platforms. The changes have reduced the service level agreement by 25%, helping deliver faster and more efficient postal services.
Undersecretary for Land Transport and Postal Affairs Fatima Abdulla Al Dhaen said the initiative reflects the ministry’s commitment to innovative digital solutions, streamlined government services and improved customer experience. She added that the move supports Bahrain’s wider digital transformation agenda by automating processes and reducing the time and effort required from users.
