Invita partners with Solidarity Bahrain

Bahrain-based Invita, an ISO 9001:2008 and PCI DSS v3.2 certified regional provider of Business Process Outsourcing (BPO) services, has signed a contract with Solidarity Bahrain to manage the services offered by its contact center. The move will produce a dedicated team of agents who will be responsible for providing timely assistance to customers via telephone and being the first contact point to address their many needs.

Rahul Bhalla, CE, Invita stated: “Our aim is to guarantee a pleasant and satisfying Contact Centre experience to customers and therefore ensure that customers are dealt with in an efficient and professional manner. We are indeed happy to extend our services to the Insurance sector and grow our business within a variety of sectors Jalal Aqelah, Digital Transformation Manager, Solidarity Bahrain commented: “As part of our continuous efforts to enhance and uplift our communication channels towards elevating our customer’s experience with Solidarity, we have launched our state-of-the-art call centre in collaboration with Invita.”