Invita launches AI Chatbot, ‘Herbie’

TDT | Manama

Invita, a leading provider of Business Process Outsourcing (BPO) and Digital Transformation Solutions, has launched an AI-enabled chatbot ‘Herbie’. The chatbot is from SunSmart Global, Invita’s global AI Partner, and is the first in a range of Robotic Process Automation services. The chatbot delivers human-like experiences across all customer channels including voice, text, web chat, social and mobile, automating up to 70% of customer conversations.

Invita Chief Executive, Rahul Bhalla, said: “Customers now expect immediate responses and ‘Herbie’ meets this demand by resolving customer queries instantly and from anywhere.” He added: “It’s the perfect solution to stay connected to customers and deliver exceptional customer experiences. Chatbots are transforming customer communications and that’s why the chatbot market is predicted to increase in value to reach $1.25 billion by 2025.” Herbie is a highly advanced ‘virtual assistant’ that can ‘speak’ to customers as well as text in over 100+ languages.

It easily integrates with existing business systems and provides customer insights by tracking conversations and linking teams with potential customers. “AI is the future of customer service, and chatbots such as Herbie seem like humans who are available to serve customers 24 X 7”