EWA upgrades fixed deduction service via Benefit app

TDT | Manama

Email: mail@newsofbahrain.com

As part of ongoing government efforts to enhance service quality and re-engineer procedures, the Electricity and Water Authority (EWA) has upgraded its fixed monthly deduction registration service through the Benefit mobile application. The initiative aims to simplify subscription procedures, improve customer experience, and provide more efficient digital channels for completing transactions.

Under the enhanced service, processing time has been reduced from four working days to an instant procedure through full automation on the Benefit app. Subscribers can now complete registration electronically without needing to issue or sign agreements or wait for banks to update application status.

The upgrade has also resulted in a 100% reduction in service-level agreement requirements and a complete elimination of supporting documents previously required.