Batelco gets top honour

Manama : Batelco said it has been recognised by world leading statistical data organisations for its delivery of the fastest mobile internet speeds and high customer satisfaction rates.

In November 2016, Batelco was recognised by Speedtest by OOKLA for its outstanding performance as Bahrain’s Fastest Mobile Internet provider. Speedtest by OOKLA is the global leader in broadband and mobile speed testing and web-based network diagnostic applications.

Batelco also said it came out ahead of its competitors in the recent IPSOS survey carried out in Bahrain to rates customers’ satisfaction with their telecoms provider. Batelco scored 8.5 out of a possible 10, and was the only player in Bahrain to exceed the global telecom satisfaction norm which is 8/10.

Batelco Bahrain CEO Muna Al Hashemi said that Batelco was very proud to be rated so highly by such world leading and reputable organisation as OOKLA and IPSOS.

“We have invested in establishing the largest Customer Contact Centre in Bahrain and in training hundreds of staff in handing customer issues efficiently. With the Centre being operational 24/7 every day of the year, our customers can depend on the highest levels of customer care,” Al Hashemi added.