TDT | Manama The Daily Tribune – www.newsofbahrain.com Gulf Air, the national carrier of the Kingdom of Bahrain, has launched a new Cabin Service Manager (CSM) Leadership Training programme. The programme aims to equip CSMs with the skills needed to put customers first and
TDT | Manama
The Daily Tribune – www.newsofbahrain.com
Gulf Air, the national carrier of the Kingdom of Bahrain, has launched a new Cabin Service Manager (CSM) Leadership Training programme.
The programme aims to equip CSMs with the skills needed to put customers first and provide consistently high-quality standards of service.
The Leadership and “Trainthe-Trainer” Programme will be delivered over a two-week period by MSB, an award-winning consultancy firm based in the UK with over 30 years of global experience in research, consultancy, and training services.
Speaking at the event, Gulf Air Chief Executive Officer, Captain Waleed Al Alawi said: “I am delighted that we are building on this success and investing further in the development of our human capital through this important CSM Leadership Program.
I trust that our CSMs attendance of this program will equip them to ‘raise the bar’ with their cabin crew colleagues onboard the aircraft and to ensure that we deliver the highest quality standards to our customers consistently.”
A combination of CSMs, line checkers and instructors are participating in MSB’s CSM Leadership Training, consisting of topics that include Cultural Awareness, Customer Service Excellence, Giving Feedback, Communication & Influence and Enhancing Standards/Quality Control.
