Tawasul App, launched to receive citizens' suggestions or complaints and resolve electronically, has witnessed high demand in 2018, a top official has said. Information & eGovernment Authority (iGA) Chief Executive Mohamed Ali AlQaed said that the system received 64 per cent of t
Tawasul App, launched to receive citizens’ suggestions or complaints and resolve electronically, has witnessed high demand in 2018, a top official has said. Information & eGovernment Authority (iGA) Chief Executive Mohamed Ali AlQaed said that the system received 64 per cent of the total 19,000 cases handled this year by the authority.
The app was developed as per the directives of HRH Prince Salman bin Hamad Al Khalifa, the Crown Prince, Deputy Supreme Commander and First Deputy Prime Minister. “This has contributed to increasing user’s experience in government services and raised the satisfaction level,” AlQaed stressed.
Tawasul app, available via bahrain.bh/apps, aims at providing permanent solutions and development opportunities by identifying the challenges especially within the repeated cases, along with direct interaction and other features. He further said: “Today (before the end of the current year), 2018 recorded the highest number of cases received in comparison to previous years - reaching over 19,000 cases out of 58,000 cases directed to 33 government entities.” Noteworthy, 80pc of cases were complaints.
